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Things have really improved at my bank
March 30th, 2008 by admin
It used to be, that when I called my banks customer service department that it took a long time to get through to the person that I needed to speak with. I think the main problem stemmed from the fact that I had to punch in a lot of response codes in order to get transferred to the right department. Sometimes, it would take me over five minutes just to navigate through all the menus. I called my bank recently, however, about a checking overdraft, and found that they had installed a system that uses voice recognition — with this new approach all I had to do was speak the phrase “checking overdraft,” and I was automatically directed to the right department — no waiting time! What a great improvement!
